We have fixed an issue where players were unable to receive emails from Artix Entertainment last week if they used Hotmail, Outlook, and Live. (Though initially, all email providers were affected.) If you tried to reset your password, confirm your email address, etc, and did not receive a reply from us, you were affected and may have received an email asking you to reconfirm your address.
Notice to Reconfirm
You may have gotten a notice that you need to reconfirm your email. This is part of the solution, and you should do this as soon as possible to continue receiving emails from Artix Entertainment. You can adjust your email preferences on the Manage Account page.
Still not seeing emails?
If you reconfirmed your email address and still cannot see our emails, please check your spam folders first. (Microsoft email providers may still be directing our emails to your spam folder.) If you see the email there, you can mark it as Not Spam and they should be delivered to your inbox in the future.
Two talented individuals found a vulnerability in our older game websites (specifically AdventureQuest, DragonFable, and MechQuest). We were notified of this on October 16th, 2018. Thankfully, they have worked diligently with us to fix these issues and protect our game network.
What Information Was Involved
Because we respect your privacy and the privacy of all our players, we are writing to let you know about this data security incident. While we have no evidence of your data being leaked, it is possible that your personally identifiable information was accessed, which for our games is limited to your game account name, password, email address, and IP address.
What We Are Doing
The team investigated the vulnerability and took protective measures to ensure no other access was possible. Then, the vulnerability was patched, and the fix confirmed. We have notified all players who may have been affected via email and postings across our websites of the potential unauthorized access.
In the days immediately following determination of the vulnerability, our programmers added additional protection to our network and accounts.
What You Can Do
While there is no evidence that your account has been tampered with, we urge you to change your password. Please use a unique password on every online service you use (seriously… this is so important on the internet now.)
While you are updating your password(s) to secure your account, be sure to download our new Artix Games Launcher. It is a far more secure way to play as you do not need the Flash Plugin or a web browser… and you can play all of our games in one place.
We want to make sure all our heroes can continue to log in and battle on along side us, but over the last year, browsers like Chrome haved changed how they handle the Flash Player plug in. To make sure you are able to log in and play Artix Entertainment games, please do the following:
Install (or update) your Flash Player here
Enable the Flash Player plugin inside your browser if the game window doesn't appear.
Instructions by browser type
Each browser has a different method for enabling the Flash Player plugin, but lucky for you, we've got a list of each of the main ones below!
Launch Internet Explorer.
Click the gear icon and select Manage add-ons.
Select Toolbars and Extensions.
In the list find Shockwave Flash Object and make sure the Status is set to Enable.
Close and relaunch Internet Explorer.
Click the ... icon and select Settings.
Scroll down and click Advanced Settings.
Make sure that Use Adobe Flash Player is set to ON.
Close and relaunch Edge.
Click Tools and select Add-ons.
If you do not use the Menu Bar on Firefox, click the Menu icon (three stacked lines) and select Add-ons.
In the list find Shockwave Flash and make sure it is set to Always Activate.
Close and relaunch Firefox.
In the address bar type chrome://plugins and hit enter.
In the list find Adobe Flash Player and make sure it is enabled and that Always allowed to run is checked.
Close and relaunch Chrome.
Click Preferences and select the Security tab.
Next to Internet plug-ins, make sure Allow Plug-ins is checked.
Close the Preferences window.
Close and relaunch Safari.
You can also refer to Adobe's help articles for more information:
After many months of planning, development, blood, sweat, tears, coffee, and coffee tears, BioBeasts is LIVE on Android and iOS! Download and start smashing some bots NOW:
Artix Entertainment and the BioBeasts team needs your support at this moment more than we ever have before! If you download and like the game (and we hope you do!), please help us spread the word and give us a 5-star rating on the Google Play and Apple App stores.
What Comes Next?
BioBeasts is live, but there’s still more to come! There are several features we hope to add to BioBeasts post-launch, and our Beta testers have done a great job offering up fresh ideas everyday in the tester G+ community. Here are some ideas we've heard from the community that we're considering for future BioBeasts updates:
NEW Enemy Types
Like BioBeasts? Want to know more?
Following our development blog for the latest BioBeasts news: