Payment Questions

We accept the following payment methods:
PayPal, Secure Credit Card, PayByCash, ClickAndBuy and Mail-in Payments.

Purchases of character upgrades and in-game currency (Nova Gems) are very valuable to the character getting the benefit of these purchases. However, outside of the game, these virtual items have no value. We do not permit the sale, exchange, barter, etc of anything (characters, items, in-game currency, etc) at any time.

The true cardholder is fully held responsible for all purchases made on their credit card or PayPal account from any minors. Thus, if your child makes a purchase using your credit card or PayPal account without your permission, you are still responsible for that purchase.

Our Refund Policy
We will refund duplicate purchases that were made by mistake if we are notified within 30 days. However, if the character(s) have been played or Nova Gems have been spent, we will not issue a refund. We do not refund for technical issues.

There are no refunds available after 30 days or if the upgrades have been used.

If there are any refunds, disputes or chargebacks made on behalf of a player's account, that account - and any associated accounts - may be permanently disabled. Any refunds made are at the sole discretion of our Customer Service Department.