Account Recovery

Lost Password
You can recover your account password by using the Lost Password page if you have forgotten your password.

If the Lost Password page says it has sent you an email, but you don't receive it after a few minutes, check your spam or junk mail inbox.

Payment Not Recognized
If your payment is not recognized on your account, please visit the the Payments not Recognized page for more help.

Account Hacked
If the Lost Password page says 'Account Not Found', please visit the Account Hacked page for more help.

Disabled Account
If your account has been disabled, it is most likely because we were contacted by the third party services that process our payments and were informed that a transaction linked to your account was unauthorized or fraudulent, which is in violation of our Terms & Conditions. Please visit our Account Disabled page for complete information about how to get your account reacitvated.

If there are any refunds or chargebacks made on behalf of a player's account, that account may be permanently disabled.