Payment Questions
The available methods of payment that we accept will be listed here, as well as step by step instructions on how to pay.

Note: We do not accept pre-paid Visa/MasterCard/Amex Gift Cards as payment. These cards do not have the proper security information printed on the cards in order to process online payments. Call the phone number on the back of your Gift Card for more information.

Payment Packages
What upgrade packages do you offer?

Billing Questions
I paid for MechQuest, but I don't see my upgrade. Help!
I'm having trouble with the upgrade card! Help!
I received the message Payment Failed, but I still see a charge! Help!
What do I do if I have a duplicate payment?
I have a problem paying with your secure credit card system! Help!
How long does it take for you to receive my postal mail payment?
Do you offer phone support?
What do I do to get my account back if I disputed payments with you?
What is your Refund Policy?

SMS - Coming Soon
SMS Payments Accepted From These Carriers
SMS Payment Troubleshooting

How can I buy a Star Captain upgrade or Nova Gems?
What payment methods do you accept?
How to pay with PayPal
How to pay with Cherry Credits
How to pay with PayByCash
How to pay with ClickAndBuy
How to Mail in a Payment
How do I convert my country's money into US dollars?
How do I make an instant payment with PayPal?

Note: If you choose to pay with a payment option where PayPal or PayByCash has to wait for the payment to clear, such as with an echeck, you will be upgraded only after the payment has cleared.

Please be aware that we cannot initiate transactions from our end; we can only receive them. This is because we use secure third party services such as PayPal, our Secure Credit Card System, ClickAndBuy, and PayByCash who receives your payment information, we never receive your payment information. This means that we cannot bill you. We cannot charge you. We can only receive a payment from you. We never get your credit card number. This also means that we have no control over whether or not they accept or deny your payment information

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