Payment Questions
The available methods of payment that we accept will be listed here, as well as step by step instructions on how to pay.

Note: We do not accept pre-paid Visa/MasterCard/Amex Gift Cards as payment. These cards do not have the proper security information printed on the cards in order to process online payments. Call the phone number on the back of your Gift Card for more information.

Payment Packages
What upgrade packages do you offer?

How can I buy a Star Captain upgrade or Nova Gems?
What payment methods do you accept?
How do I pay with PayPal?
How do I pay with PayByCash?
How do I pay with Secure Credit Card?
How do I pay by Mail?
How do I convert my country's money into US dollars?
How do I make sure to make an instant payment with PayPal?

Billing Questions
I received the message Payment Failed, but I still see a charge! Help!
I have a problem paying with your secure credit card system! Help!
What do I do if I have a duplicate payment?
I paid for MechQuest, but I don't see my upgrade yet?
How long does it take for you to receive my postal mail payment?
What is your Refund Policy?
Do you offer phone support?

Note: If you choose to pay with a payment option where PayPal or PayByCash has to wait for the payment to clear, such as with an echeck, you will be upgraded only after the payment has cleared.

Please be aware that we cannot initiate transactions from our end; we can only receive them. This is because we use secure third party services such as PayPal, our Secure Credit Card System and PayByCash who receives your payment information, we never receive your payment information. This means that we cannot bill you. We cannot charge you. We can only receive a payment from you. We never get your credit card number. This also means that we have no control over whether or not they accept or deny your payment information

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