I need some help with my SMS payment.

Q: I sent my text and never received a response.
A: When this happens, the problem may be that your cell phone company is not compatible with Allopass (the system we are using for SMS payments). Check the list of supported cell phone carriers:
https://secure.battleon.com/aqw/allo-carriers.asp

Q:  I sent my text, and received a text response that said to reply to the message with "YES".   I sent the reply, but have not received another response.  I did not receive an access code.
A:  It sometimes may take up to 15 minutes to receive a response.  If you never receive a response, your cell phone carrier may not be compatible with Allopass.

Q: I sent my text, and replied to the response message, and received an Access code.  I entered the access code on the Artix game website, and got an error that the Access code could not be validated.
A:  First check your game account to see if you actually did get the coins. (Re-login to the game to be sure)
Next, try closing your web browser, then re-open it and go back through the payment process.
Try entering your access code again. This is the code that you received when you sent your text message.

Q: I sent a text and never received an access code.  Did I pay and get nothing?
A: In most cases, if you do not receive an access code, then the text did not work, and you will not get billed by your phone company.
You may still get billed for the "standard text message rate" for the first text, but you should not get billed for the full Artix game purchase amount.
Call your phone company, or check your cell phone statement online to see if you actually got charged for the text message plus game purchase.

Q: I need help.  What information should I provide for assistance?
A:  User account, your Country, cell phone carrier, Access code (if you received one)

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