What is your Refund Policy?
Star Captain
We will refund duplicate purchases that were made by mistake if we are notified within 30 days. However, if the character(s) have been played or Nova Gems have been spent, we will not issue a refund.

There are no refunds available after 30 days or if the upgrades have been used.

Any refunds made are at the sole discretion of our Customer Service Department.

If there are any refunds, disputes or chargebacks made on behalf of a player's account, that account - and any associated accounts - may be permanently disabled. Our policy is based on that idea that if a user gets the benefit of gameplay, and a user takes up our system resources by using the game, then a refund is simply not appropriate.

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