How did you pay?
Did you pay with PayPal, Secure Credit Card, PayByCash or by Postal Mail?
Postal Mail-in
Mail is completely dependant on the post office. Inside the U.S. normally takes up to two weeks; international mail is generally three to four weeks (In one severe case it actually took the letter twelve weeks). Your character will be upgraded once we receive your letter and process it. Then we will send you an email confirmation to let you know. Remember, even after your letter arrives, it has to be processed.
Please keep in mind, we are not responsible for items lost in the mail and we have no control over how long it takes a letter to arrive. Mail-ins are processed Monday through Friday, except on holidays.
PayByCash
If you paid by PayByCash, you need to contact their customer service. Please send them an email.
If you paid by PayByCash and you were upgraded for a while, and now you are no longer upgraded, likely there was a problem with your payment. You will have to contact PayByCash's customer service about this issue. Please send them an email.
PayPal
If you paid by PayPal, here is what you need to do. First, please get your PayPal transaction ID number or receipt ID number. To do this, you need to look at your PayPal email confirmation, or contact PayPal's customer service by visiting this page.
After you have your PayPal transaction ID, you will also need your Account User Name, and the email address that is associated with your MechQuest account.
In the comments section of the email, please write:
Account User Name
Email Address
Character ID Number
PayPal Transaction ID or Receipt ID (these are case sensitive, so COPY and PASTE this information)
A PayPal Transaction ID Number looks like:
Web Accept Payment Received (ID # 22U3455466459621F)
A PayPal Receipt ID Number looks like: Receipt ID: 0123-9876-4051-2610
Make sure you Copy and Paste your PayPal transaction id. They are case-sensitive.
If you choose to pay with a payment option where PayPal has to wait for the payment to clear, such as with an echeck, you will be upgraded only after the payment has cleared.
If you paid with echeck, check to see when your payment is scheduled to clear before contacting us.
SECURE CREDIT CARD PAYMENT SYSTEM
If you paid with our Secure Credit Card system, here is what you need to do. First, please contact PayPal or check the email you received after you made your payment. If you do not have that email, you need to contact PayPal's customer service by visiting this page. Tell them that you made a credit card payment that was processed by PayPal Pro to MechQuest. Give them your name and any other information they require. Ask them to email you your PayPal transaction id.
After you have your PayPal transaction ID, you will also need your Account User Name, Character ID Number, and the email address that is associated with your MechQuest account.
In the comments section of the email, please write:
Account User Name
Character ID Number
PayPal Transaction ID or Receipt ID (these are case sensitive, so COPY and PASTE this information)
A PayPal Transaction ID Number looks like: Web Accept Payment Received (ID # 22U3455466459621F)
A PayPal Receipt ID Number looks like: Receipt ID: 0123-9876-4051-2610
Make sure you Copy and Paste your PayPal transaction id. They are case-sensitive.
CLICKANDBUY
If you paid with Click And Buy you need to go to http://www.clickandbuy.com and login to your account and then contact Click And Buy through their website.
Before you send us an email about this issue, check to see if your payment was an echeck, and if your echeck payment has cleared. If your echeck payment has not cleared, you will not yet be upgraded.
Click here to email us about your payment.
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