Do you have a MechQuest question about your account, paymemt, etc? Most questions are answered here!
Q. I'm having a login problem, help!
A. If you are having a login problem, it could be as simple as sending you your password or updating your email. If you are not sure why you cannot login, please visit the Login Problems? Help Page. You can also email us through there if you need further assistance.
Q. How do I contact someone for help?
A. Most of our help pages have email forms! Emailing is the fastest and easiest way to get help and all emails are answered the same business day or the next business day, unless we have high email volume or it's a US holiday - then it can take up to 3 business days. All emails are answered by real people – we don't use fancy robots! More information can be found in our Contact Us Page.
Q. Where is the upgrade I purchased?
A. Did you purchase an upgrade and didn't receive it yet? Please visit the I paid for an upgrade but I haven't received it! Help Page for more information.
Q. How do I become a tester or staff member?
A. When MechQuest needs new testers or staff members, the MechQuest Team will make an announcement in the Game Design Notes. More information can be found in the How do I become a tester or staff member? Help Page.
Q. How do I report an in-game bug/glitch?
A. If you experience a bug or glitch in-game, we have a whole team of Bug Hunters who check Bug Reports daily via the Artix Entertainment Bug Hunter System. Please report them there so you can help squash them!
Q. How do I change my email/password/name on my account?
A. If you need to change the email address or password on the account, please login to your account via the Account Management Page. Click here for help changing your password, click here for help changing your email address, or click here for more information on changing your account or character name.
Q. Where can I find out about something in-game?
A. If you need more information about something in-game, please visit our Game Help Section for Information about the game, about the staff and BattleOn Forums information can be found there.
Q. I lost my stuff, what do I do?
A. We are sorry you lost your stuff. More information about this can be found in the I lost my equipment, items, NovaGems, etc! Help Page.
Q. Why is my character page disabled?
A. For more information about why character page would be disabled, please visit the My character page is disabled! Help Page.
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