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My Account is hacked, stolen or lost!

If you need to recover a free or upgraded MechQuest account, we are here to help!

Please try the Lost Password Page first, if you just lost your password and you have access to the email on the account.

Upgraded (Paid Accounts)
If you made a payment to your account (for a StarCaptain upgrade or NovaGems), the fastest and easiest way to get it back is by using our Automated Recovery Form. You will need your transaction ID number from your payment, so please check the Payment Confirmation Email you were sent or your PayPal history. Automated Recovery (or Auto-Recovery) can only be used with certain payment methods. Once you enter all of the correct information in our Automated Recovery Form, the current email will automatically change back to the original signup email and you will receive a new secure password.

Here is the information we can use to find a paid account and confirm ownership, if auto-recovery is not working for you:

  • Account name
  • Character name - as long as it's not too common
  • Current Email address on the account - we can find an account even if the email is no longer active
  • Buyer name for upgrade
  • Buyer email for upgrade
  • Payment transaction ID number for upgrade
  • If you verified your MechQuest StarCaptain account to an AdventureQuest Worlds Member/Legend account, we can also find your MechQuest account under your AQWorlds account name

Please note, accounts that have had any upgrades purchased will never be deleted, so as long as we are sent the correct information for the account and/or payment(s), we should be able to find the account!

Free Accounts
If you have a free account, we can still recover it for you once we have a way to look it up.

Here is the information we can use to find a free account and confirm ownership:

  • Account name
  • Character name - as long as it's not too common
  • Current Email address on the account - we can find an account even if the email is no longer active
  • Original signup email address - if you were asked for one

If you had a free account with a very low level character and it was not played for a very long time (at least 6 months or longer) the account may had been deleted due to inactivity and you need to create a new account and character.

Please send us the information we request via our email form below. You can put the information in the Comment box.

contactPlease email us to recover your account.


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Copyright © 2007-2014 Artix Entertainment, LLC. All Rights Reserved.
"AdventureQuest", "DragonFable", "MechQuest", "ArchKnight", "BattleOn.com", "AdventureQuest Worlds", "Artix Entertainment", "Artix"
and all game character names are either trademarks or registered trademarks of Artix Entertainment, LLC. All rights are reserved.

Portals: New Games · Mini Games · Browser Games
Multiplayer: Browser MMORPG · PvP MMORPG
Single Player: Online RPG · Fantasy Dragon Game · Space Mech Game · Web RPG · Sci-Fi Alien Game

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