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Please Note: If you tried to pay multiple times, and received the message that the payment failed multiple times, you may see multiple holds on your funds. These charges are all pending, and should not go through. The transactions may show up as pending transactions on your card or bank statement until PayPal and your financial institution release the holds on the amounts.

To resolve this issue, you need to send us:
1. First and last name used for the payments.
2. The date and time you attempted the transactions.
3. Email address you used when making the payment.
4. The Invoice numbers for the failed transactions. (if you have them)
5. The number of times the payment was attempted.
Subject: Temporary Holds from Failed Payments
Be sure to fill out all of the fields accurately so that we can quickly assist you.
Account User Name:
Email Address Used for Payment:
Verify Email:
Plese include the Transaction ID number of your payment. This number can be found in the email message you were sent when making the payment. If you did not receive a transaction number, enter the Invoice number, or payment web site Customer Number, or NONE if you have none of these.
Transaction ID:
Payment Method:
Comment:
  By sending this message to Artix Entertainment LLC,
I agree to the Terms and Conditions.

 

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Copyright © 2008 Artix Entertainment, LLC.
"AdventureQuest", "DragonFable", "ArchKnight", "BattleOn.com", "AdventureQuest Worlds", "Artix Entertainment", "Artix"
and all game character names are either trademarks or registered trademarks of Artix Entertainment, LLC. All rights are reserved.